FAQs - Legal

We inform you that, in accordance with the applicable regulations, you have the right to a legal guarantee that will respond to the lack of conformity that manifests itself within two years from the delivery of the product. It is understood that the product conforms as long as it conforms to the description made and has the qualities presented on this web page, being suitable for use and having the usual quality and benefits of a product of the same type.

For the resolution of any problem derived from the purchase of any of our products, you can contact our Customer Service department through the telephone number 91 629 58 06 or at the email address [email protected]. In accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, we also make available to our clients the following link that allows access to the online dispute resolution platform of the European Union , informing them that they have the option to resolve the conflict through it.

If you are making a contract as a consumer and user through our online platform, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods ordered are delivered separately, the calculation will be taken into account. of the return of the 14 days, since you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

To exercise the right of withdrawal, you must notify SPORT STREET S.L.U, at the address: Campus Empresarial Tribeca , located at Carretera Fuencarral 44, Building 9, Loft 18. 28108 Alcobendas (Madrid) by post, by email to the email address: [email protected]

You can make use of the Withdrawal Form Model that appears as an ANNEX to this document, although its use is not mandatory. Always respecting and within the return period of 14 calendar days from receipt of the purchase.

Consequences of withdrawal:

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer without any undue delay, and in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract.

We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund

However, we are entitled to withhold reimbursement until we have received the goods, or until you have presented proof of their return, depending on which condition is met first

You must return or deliver the goods directly to Web Warehouse, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before the term has expired.

The company SPORT STREET S.L.U will assume the cost of returning the goods in the first return or exchange. If your order has transportation costs, they will not be reimbursed. However, the return and exchange costs are assumed by TENTH.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

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